YOU DON’T NEED TO PAY TO CREATE OR USE OUR TRIAL SERVICES
We wish to set out clearly our pricing policy in an honest and transparent format. Here, we explain what we charge for, when we charge and exactly what services we offer free and how we support our free services to you
DO I NEED TO SUBSCRIBE TO USE SERVICES?
No. You will never be asked to pay a fee to create trial services
DO I NEED TO SIGN-IN TO USE SERVICES?
Yes, you must create a free account in order to use DigiSender services
IF I SIGN-IN WHAT INFORMATION DO YOU NEED?
We need only your name and email address to sign-in if you use our ‘One Click’ social media sign-in buttons. We need your full details including mailing address and contact details to create broadcast services on the this platform
IF I SIGN-IN WILL I EVER BE CHARGED FOR THIS?
No. The sign-in process does not involve any financial transaction.
EXACTLY WHAT DETAILS DO YOU NEED FROM ME TO SIGN-IN?
If you use our Social Media sign-in process such as our Facebook sign-in button we retrieve your name and email address only. This automatically creates a unique account just for you. It allows us to store all your services that you have created and make them exclusively available to you for when you return or log-in from another machine
If you choose to sign-in by opening an account, this will not involve any financial transactions. You will not be asked for any payment details
IF I SIGN-IN DO I HAVE AN ACCOUNT?
Yes. This account enables you to manage your account, add services and choose to upgrade only if you specifically wish to do so. It is your account that allows us to present your ‘My services’ dashboard panel. Here you manage your account, add services, remove services or choose to pay for premium services
PAID FOR SERVICES
WHY ARE YOUR SERVICES FREE?
We want our customers to use all our services without charge, in return you will see the a logo within your broadcast, it will appear as a logo or overlay
WHEN AM I CHARGED FOR SERVICES?
We only make charges for premium services. We make our charging procedure open and honest and set out our costs as clearly as possible
WHAT DO I DO IF I AM NOT HAPPY WITH A PURCHASE OR SERVICE?
If you are unhappy about any aspect of our service then please get in touch with us. Use the contact form and we promise to respond within 2 working days
EXACTLY WHAT SERVICES DO YOU OFFER FOR FREE AND WHAT SERVICES ARE CHARGED FOR?
Here is a list of services which are free
Sign-in and Sign-up Account creation Unlimited service creation Social media broadcasting with DigiSender logo overlay Studio Link Service Broadcasting with DigiSender overlay CDN Broadcasting to limited viewers with DigiSender logo overlay
Here is a list of services which are charged for
Social media broadcasting without DigiSender logo overlay
Studio Link Service Broadcasting without DigiSender overlay
CDN Broadcasting to unlimited viewers without DigiSender logo overlay Some templates clearly shown as premium Some apps clearly shown as being associated with a cost Multiple Classroom creation
HOW DOES THE PAYMENT PROCEDURE WORK?
If you purchase services from us you will be transferred to our credit card transaction company. Currently we use Stripe to process your payments regardless if they are for monthly or annual subscriptions. You do not need a Stripe account to use any credit or debit card. At DigiSender we do not store or retain any credit card or payment card information – it is handled by Stripe entirely
HOW DO RE-CURING PAYMENTS WORK?
If you choose a monthly or yearly subscription plan for premium services, PayPal will automatically conduct the transaction at the interval you have selected
HOW HANDLE INFORMATION WE RECEIVE FROM YOU?
HOW CAN I CANCEL MY SERVICES?
You can cancel any service from your next billing period. We comply fully with our Terms and Conditions of service policy which can be seen here Terms & Conditions of Service
WHAT IS THE BILLING NAME?
Services will be billed by AEI Security & Communications Ltd and this is the name that will appear on your credit card bill. DigiSender Live is owned and operated by AEI Security & Communications Ltd. We are involved in all aspects of broadcasting technology for business and commercial applications and trading since 1993